BitExChain FAQ's

How do I buy Bitcoin & Litecoin on your site?

The first step to buying Bitcoin is to open a BitExChain account Customers who verify their personal information will be able to buy Bitcoin immediately via credit card or bank transfer.

You will be required to provide a valid passport or valid driver's license or ID card,

We also require a valid cell phone or landline number. VOIP and prepaid phones will not be accepted.

If additional documents are required you can see this later in the process or we will contact you.

How are your cryptocurrency prices calculated?

BitExChain's prices calculated from the average prices of the specific pair and takes into account the market volatility, we will always try to get best market price available for us at the moment execution price can be changed due to cryptocurrencies volatility.

Is BitExChain a licensed exchange?

Yes! BitExChain is a trading name of CoinFarm OÜ, a company registered under the laws of Estonia, registered number 14767047

How do I get a refund?

Due to the volatility and the fact that the currency price will be different from the price you made the purchase, the crypto purchase transactions are non-refundable and, if you wish, you can convert back to Fiat currency through the wallet in your BitExChain account.

Can I cancel my Bitcoin/Litecoin Purchase?

Due to the volatility and the fact that the currency price will be different from the price you made the purchase, the crypto purchase transactions are not able to cancel whether the order is completed or pending Your crypto purchases are non-refundable, irrevocable and final.

Can I pay by bank wire?

Yes! we accept SEPA transfers, SEPA transfers are in Euro currency only and are supported in most EU countries, please contact your bank to make sure it supports SEPA transfers in Euro currency.

International transfers will soon be available.

Why can't I see my transaction in the Blockchain?

Like most exchanges BitExChain pools client transactions and wallets.   Most funds kept in a secure offline location (cold storage). This method protects your privacy, reduces fees and transaction times.

Can cryptocurrency wallet transactions be charged back?

Chargebacks are not available for cryptocurrencies. Once a transaction is initiated, there is no way to retrieve the funds except by having the recipient send them back.

Can I trust your site with my cryptocurrency?

Yes, the funds are held in an offline custody account when only 8 percent of Online for liquidity and daily use of your customers, your password or PIN and public key is never disclosed to our employees or any third party, our security is built by major industry professionals, and our collaborators They are also monitored so that they also protect the end consumer.

What information do I need to provide to open a BitExChain account?

Just verify you e-mail address, and you will be able to send, receive and exchange the supported cryptocurrencies, Customers who verify their personal information will be able to buy the supported crypto currencies immediately via credit card or bank transfer

Can I transfer cryptocurrencies without verifying my account?

Yes, all you need to do is to verify you e-mail address in order to send, receive exchange or store cryptocurrencies

Why does BitExChain ask for my personal information?

Due to compliance with our regulatory requirements, we only seek to verify personal information when it comes to buying or selling crypto against fiat currencies or fiat currency withdrawal and deposit. (Fiat = USD,EUR etc.)

Why do I need to verify my account?

In order to access all of our services, such as buying, selling or exchanging cryptocurrencies, we require account verification. International regulators demand that we verify your identity before allowing you to interact with traditional currencies. This is designed to prevent money laundering and the use of funds for illicit purposes.

How long does the verification process take?

Your data verification will usually take between 60 seconds to a few minutes, but in some cases the details you provided will not be clear in such cases, the verification will be manual and may take up to 24 hours and more if any further documents will be needed, please note that this may delay your purchase and cause a change in the exchange rate that we can to provide.

I received a message saying that my information is currently being reviewed. What does this mean?

Sometimes the verification process may take a little longer as documents must be manually reviewed by our representatives. In such cases, we will send a message to let you know if you are working on it. As soon as the verification process is complete, you will be informed by email. We appreciate your patience, and will do our best to complete verification as soon as possible

What types of cryptocurrencies and wallets do you offer?

We currently offer Bitcoin and Litcoin wallets through which you can send, receive, exchange and even sell us the crypto.

At the moment it is little but we do it carefully and qualitatively.

More cryptocurrencies will be available soon.

Why did my wallet address change?

We change your wallet address after receiving funds send or we move it between offline wallet and online wallet,

This is to prevent third-party tracking of your wallet, and we strongly recommend that you check the address carefully before taking any action.

Can I have multiple Bitcoin/Litecoin addresses?

Yes, basically we do this for each wallet automatically through our custody wallet

We generating new address after any funds movment.

What documents are required to open an account?

Credit Card Purchases:  To verify a BitExChain account you will be required to provide a picture of your valid ID (driver license, passport, or national ID) and a selfie for comparison.

Further documentation will be requested as needed.

Bank Wire Purchases: To verify your account you will be required to provide a picture of your ID (driver's license, passport, or national ID) and proof of address. Proof of address documents must be an actual paper document that is delivered to your home from an official source. Any document not in Latin letters needs to be translated by a guarantor. Further documentation will be requested as needed. * All documents should be high-resolution color images. The allowed formats are JPG, GIF, PNG, TIFF, PDF and BMP. Minimum and maximum file size is between 500kb and 4MB.

What are the supported countries for purchasing Bitcoins/Litecoins?

Almost all countries supported depends on your payment method.

There are the countries that are NOT SUPPORTED

United States*, Afghanistan, Algeria, Angola, Bahrain, Bangladesh, Bolivia, Botswana, Brazil, Burundi, Cambodia, Chad, China, Congo, Cuba, Curacao, Djibouti, Egypt, El Salvador, Equatorial Guinea, Eritrea,Ethiopia, Gabon, Ghana, India, Indonesia,Iran, Iraq, Jordan, Kenya, Korea, Kuwait, Democratic Republic of (North Korea)Laos, Lebanon, Liberia, Libya, Malawi, Malaysia, Mali, Mauritania, Myanmar/Burma, Morocco, Mozambique, Nicaragua, Niger, Nigeria, Occupied Palestine Territories, Oman, Pakistan, Panama, Qatar, Rwanda, Saudi Arabia, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Timor Leste, Togo, Trinidad & Tobago, Tunisia, Turkey, United Arab Emirates, Uruguay, Vietnam, Yemen, Zimbabwe.